GG
Gee G
1 reviews | Active since Jul 2022
28 Nov 2023, 01:38
Poor customer service in International banking
This is my second bad experience with Standard bank international transfer, I thought the service had improved but looks like the same. I spent the whole day waiting for an international transfer to be cleared, phone number supp**** not going through, emails bouncing back, assigned person never contacted me
Helpful (0)
Replies (4)0
Replies (4)
Standard Bank's replyOfficial
28 Nov 2023, 04:15Dear Gee,
Thank you for your message. All comments from our customers are important to us, and we are sorry to hear that you had such a frustrating experience.
We would like to resolve this problem as soon as possible.
Please be on the lookout for a call from our team.
Kindest regards, Standard Bank Hello Peter Team***
Thank you for your message. All comments from our customers are important to us, and we are sorry to hear that you had such a frustrating experience.
We would like to resolve this problem as soon as possible.
Please be on the lookout for a call from our team.
Kindest regards, Standard Bank Hello Peter Team***
Standard Bank's reply28 Nov 2023, 04:15
Official
Dear Gee,
Thank you for your message. All comments from our customers are important to us, and we are sorry to hear that you had such a frustrating experience.
We would like to resolve this problem as soon as possible.
Please be on the lookout for a call from our team.
Kindest regards, Standard Bank Hello Peter Team***
Thank you for your message. All comments from our customers are important to us, and we are sorry to hear that you had such a frustrating experience.
We would like to resolve this problem as soon as possible.
Please be on the lookout for a call from our team.
Kindest regards, Standard Bank Hello Peter Team***
Standard Bank's replyOfficial
28 Nov 2023, 08:32Dear Gee,
Thank you for getting back to us, we have noted your request, our team will reach out to further assist.
Kindest regards, Standard Bank Hello Peter Team***
Thank you for getting back to us, we have noted your request, our team will reach out to further assist.
Kindest regards, Standard Bank Hello Peter Team***
Standard Bank's reply28 Nov 2023, 08:32
Official
Dear Gee,
Thank you for getting back to us, we have noted your request, our team will reach out to further assist.
Kindest regards, Standard Bank Hello Peter Team***
Thank you for getting back to us, we have noted your request, our team will reach out to further assist.
Kindest regards, Standard Bank Hello Peter Team***
GG
Gee G's updateReviewer Update
28 Nov 2023, 10:08Thank you Hello Peter team, my transaction was eventually processed, it's just amazing how we have to get better customer service only after reaching out to Hello Peter.
GG
Gee G's update28 Nov 2023, 10:08
Reviewer Update
Thank you Hello Peter team, my transaction was eventually processed, it's just amazing how we have to get better customer service only after reaching out to Hello Peter.
Standard Bank's replyOfficial
28 Nov 2023, 10:13Dear Gee,
Thank you for getting back to us.
We sincerely apologise for any inconvenience or unwarranted frustration this has given you.
Should you need any further assistance, we’re always here to help.
Kindest regards,
Standard Bank Hello Peter Team
***
Thank you for getting back to us.
We sincerely apologise for any inconvenience or unwarranted frustration this has given you.
Should you need any further assistance, we’re always here to help.
Kindest regards,
Standard Bank Hello Peter Team
***
Standard Bank's reply28 Nov 2023, 10:13
Official
Dear Gee,
Thank you for getting back to us.
We sincerely apologise for any inconvenience or unwarranted frustration this has given you.
Should you need any further assistance, we’re always here to help.
Kindest regards,
Standard Bank Hello Peter Team
***
Thank you for getting back to us.
We sincerely apologise for any inconvenience or unwarranted frustration this has given you.
Should you need any further assistance, we’re always here to help.
Kindest regards,
Standard Bank Hello Peter Team
***