Poor customer service from Standard Bank - DAY LIGHT ******* TO POOR BLACK CUSTOMER

I have been receiving this kind of response since and nothing is happening, and this is really frustrating maybe this is how standard bank value their black clients. not taking them seriously. but I wont stop until this complaint is attended to, until this bank take me serious.

What I am asking is for the bank to retrieve the voice recording to confirm the agreement reached the bank and myself when comes to bond repayment, this recording is legally binding and I dont understand why it is so hard for the bank to retrieve it provided they are aware that, what they did to me they have over charged me and my other request is for the bank to recalculate my payments do a recon since the inception to date, this is what I have been requesting since 2017. This will resolve this matter once and for all. The recording date was 14th Feb 20217 I was at the Glen branch. or I will continue making noise until until until someone listen to me and do what is right.