Poor customer service from standard bank

I have being a standard bank customer for more than 15 years now and have a private banking account for almost the same number of years. It is disappointing to note that when authentication is done and you know you answered the questions correctly yet you are told you failed the authentication twice and you can only be assisted after 24 hours. It is extremely frustrating when you need to use your cards and now you must go to a branch or just wait the 24 hours. Standard bank cards does not link to Garmin pay yet cards from other major banks links without issues.

Based on my customer experience and service it is time to move away from standard bank as they don’t value their customers and are so unhelpful