Poor Customer Service from Standard Bank

For almost two years now, I have been trying to get Standard Bank to update my address in their system. I’ve gone to their branches more than five times, where I was assured each time that my address was updated successfully. Yet, every month, I continue to receive statements with my incorrect address.

After multiple branch visits and no results, I decided to call their customer support, only to be told—again—that I’d need to go back to a branch to resolve this issue!

This endless loop of misinformation and lack of accountability is incredibly frustrating. Standard Bank’s customer service and internal communication need serious improvement. Customers shouldn’t have to chase around like this just to update something as simple as an address. Extremely disappointed!