BF
Bernice F
1 reviews | Active since Jan 2026
02 Jan 2026, 21:52
Poor Customer service from Standard bank
On the 19th December 2025,standard bank deducted both debit orders for finchoice unfortunately even to date,the institution hasn't received payments from standard bank. I called standard bank many times clarity,the lady I spoke to said my debit orders are cleared on their side. Bad news is that Finchoice hasn't received payment and they call me everyday to say my account is in arrears. I'm not enjoying my holidays. So I want to know why is my money not paid?
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Standard Bank's replyOfficial
03 Jan 2026, 10:15Dear Bernice,
Thank you for bringing this issue to our attention.
As Standard Bank, we are committed to providing you with the best possible service and will ensure that this issue is taken care of.
We sincerely apologies for any inconvenience or unwarranted frustration this has given you.
Kindest Regards
Standard Bank Hello Peter Team
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Thank you for bringing this issue to our attention.
As Standard Bank, we are committed to providing you with the best possible service and will ensure that this issue is taken care of.
We sincerely apologies for any inconvenience or unwarranted frustration this has given you.
Kindest Regards
Standard Bank Hello Peter Team
***
Standard Bank's reply03 Jan 2026, 10:15
Official
Dear Bernice,
Thank you for bringing this issue to our attention.
As Standard Bank, we are committed to providing you with the best possible service and will ensure that this issue is taken care of.
We sincerely apologies for any inconvenience or unwarranted frustration this has given you.
Kindest Regards
Standard Bank Hello Peter Team
***
Thank you for bringing this issue to our attention.
As Standard Bank, we are committed to providing you with the best possible service and will ensure that this issue is taken care of.
We sincerely apologies for any inconvenience or unwarranted frustration this has given you.
Kindest Regards
Standard Bank Hello Peter Team
***