Poor Customer Service from Standard Bank

Poor Customer Service, they even hang up on Clients after waiting for long using their airtime. They charged me a penalty fee for early immediate withdrawal however the money 48 hours later hasn't reflected in my account. I called the useless call centre they used these authentication security questions which were irrelevant and when you fail them you get blocked meaning you can't be assisted any further. I had an emergency hence an early withdrawal but to them our emergencies matters not. After this happened I expressed my disgust with the consultant she called on her Supervisor who in the most disrespectful manner hanged up when I was explaining my problem. They're call centre is set up in a way that you wait for long while airtime is being deducted and should they hang up on you, it's hard to get the same person you spoke to before.