Poor customer service from help centre every time

Item: Standard Bank
Rating: 1
Author: Melinda T

I made a complaint on Sat June 24th and was told by SB that someone would get in touch soon. Its now Tue evening and I have heard from no one at SB. Very poor customer service. I need to do my end of month banking but your faulty verification system is stopping me. I am not prepared to find hours to go to my local bank when the help desk has not done a thing to help me.

Helpful (0)

Replies (3)

Standard Bank's replyOfficial

27 Jun 2023, 17:30

Hi Melinda

Thank you for alerting us to this. We have escalated the matter to the relevant team so that we can ensure a speedy resolution.

Please be on the look out for a call from our team.

Kindest regards, Standard Bank Hello Peter Team***

Standard Bank's reply27 Jun 2023, 17:30

Official

Melinda T's updateReviewer Update

27 Jun 2023, 17:52

I would prefer email reply as getting a connection on my Telkom phone is difficult.

Melinda T's update27 Jun 2023, 17:52

Reviewer Update

I would prefer email reply as getting a connection on my Telkom phone is difficult.

Standard Bank's replyOfficial

28 Jun 2023, 06:55

Good Morning Melinda

Thank you for writing back to us.

We will request our team to send you an email.

Please be on the look out for our feedback.

Kindest regards, Standard Bank Hello Peter Team***

Standard Bank's reply28 Jun 2023, 06:55

Official