MR
Matlou R
1 reviews | Active since Apr 2014
09 Feb 2021, 18:36
Poor customer service- ***** department
Had my account since 2000, but the service am always receiving is very bad. On the 5th Feb 2022, i enquired about a transaction on my account. The next thing my account is permanently blocked. I not not informed about the permanent block, only discovered it when i was doing a purchase at a retail store. When i enquire...the ***** specialist ask me to hold. I was put on the line for 1h30min. I desperately need help as i was away on a business trip with no money. The agent contatcted me on the 8 Feb... promising to deliver the card by 12h00. No card was received and no contact has been made to inform me about the progress. ****ed
Helpful (0)
Replies (1)0
Replies (1)
Standard Bank's replyOfficial
10 Feb 2021, 04:02 Hello
Thank you for posting your comment. We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency. We apologize for the inconvenience and undue frustration, this has caused. We greatly appreciate your continued support Kind regards, Complaint Resolution Centre
*** *** (fax)
***
Thank you for posting your comment. We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency. We apologize for the inconvenience and undue frustration, this has caused. We greatly appreciate your continued support Kind regards, Complaint Resolution Centre
*** *** (fax)
***
Standard Bank's reply10 Feb 2021, 04:02
Official
Hello
Thank you for posting your comment. We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency. We apologize for the inconvenience and undue frustration, this has caused. We greatly appreciate your continued support Kind regards, Complaint Resolution Centre
*** *** (fax)
***
Thank you for posting your comment. We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency. We apologize for the inconvenience and undue frustration, this has caused. We greatly appreciate your continued support Kind regards, Complaint Resolution Centre
*** *** (fax)
***