Poor customer service for online loan application

The customer service is very disappointing. I did an online Loan application on 4/6/2021. Submitted the requested documents on 7/6/2021. Called the customer services on 8/6/2021, and the consultant said it takes 24 hours. Re-sent the documents on 9/6/202, as I still did hear from them. I called the customer services on 10/2021, and a consultant was kind enough to take my details to ask the Digital Fulfillment centre to call me urgently. I re-sent the documents again yesterday. Today is the 11th and still nothing. No call, no sms, nothing. There was pre-agreement contract emailed to me, but no EFT for the loan amount despite sending all the documents. I am worried that they will debit my account for the repayment when I have not received the loan. What kind of service is this. It's a week, and I have nothing. On the contract is a call centre number, but it does nit connect you to the Digital Fulfillment Centre. I have emailed them, but no response.