1 reviews | Active since Sept 2016
POOR CUSTOMER SERVICE-ESTATES
My mother passed away last year June (2021). Standard Bank is the executor of my moms estate. In February this year I received an email that they are renouncing the executorship due to high backlogs and that I was to inform them whether I would be appointing a private attorney or utilizing one they have recommended. I rep**** that I would appoint my own lawyer in the time-frame deadline they stipulated (15 March).
Today is 18 July 2022, and I have still not received the letter from Standard Bank confirming renunciation and whether my moms documents are with the masters offices. My numerous calls go unanswered, nobody responds to my emails. I have even sent a complaint email to which there has still been no response more than a month later. This matter is very sensitive and is not being treated with the respect or urgency it deserves.
Thank you for alerting us to this. We have escalated the matter to the Trust and Estate management team so that we can ensure a speedy resolution.
Please be on the lookout for a call from our team.
Kindest regards,
Standard Bank Hello Peter Team
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Thank you for alerting us to this. We have escalated the matter to the Trust and Estate management team so that we can ensure a speedy resolution.
Please be on the lookout for a call from our team.
Kindest regards,
Standard Bank Hello Peter Team
***
Thank you for alerting us to this. We have escalated the matter to the Trust and Estate management team so that we can ensure a speedy resolution.
Please be on the lookout for a call from our team.
Kindest regards,
Standard Bank Hello Peter Team
***
Thank you for alerting us to this. We have escalated the matter to the Trust and Estate management team so that we can ensure a speedy resolution.
Please be on the lookout for a call from our team.
Kindest regards,
Standard Bank Hello Peter Team
***
It is now two days later, I have still not received a call or email about my matter.
It is now two days later, I have still not received a call or email about my matter.
We will follow up with our team and we will be in touch with further feedback.
Apologies for the delayed response.
Kindest regards
Standard Bank Hello Peter Team
***
We will follow up with our team and we will be in touch with further feedback.
Apologies for the delayed response.
Kindest regards
Standard Bank Hello Peter Team
***