Poor customer service

I have been a customer with standard bank for many years and I have had my bank card ******. A ***** case was logged yesterday when I attempted to call for an update when receiving a text message that didn't make sense I was on the line for 30 minutes just to speak to a consultant who then took my details placed me on hold and cut the the call after 45 minutes. I have lost money and standard bank has not given me an update regarding my case. The customer service is absolutely ridiculous especially trying to get assistance. I will be changing banks after this being a loyal customer really doesn't matter now days. You just a number.