BM
Bontle M
1 reviews | Active since Jul 2014
07 Oct 2019, 22:04
Poor customer service
I did a credit card application online on the 1st of October where I was preapproved and I was requested to upload documents which I did and I emailed them as well to ***. I called on the 3rd to follow up on the application and they told me it takes up to 3 days for the process to be complete. I called again on the 5th and the agent was surprised I didn't get a call back so she escalated the matter and assured I will get a call back within 24 hours. I still await the call. Is there no urgency in customer service?
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Replies (2)
Standard Bank's replyOfficial
09 Oct 2019, 03:48Hello Bontle
Thank you for posting your comment. We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency. We apologize for the inconvenience and undue frustration, this has caused. We greatly appreciate your continued support Kind regards
Sandisiwe GawulanaComplaint Resolution Centre
*** *** (fax)
***
Thank you for posting your comment. We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency. We apologize for the inconvenience and undue frustration, this has caused. We greatly appreciate your continued support Kind regards
Sandisiwe GawulanaComplaint Resolution Centre
*** *** (fax)
***
Standard Bank's reply09 Oct 2019, 03:48
Official
Hello Bontle
Thank you for posting your comment. We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency. We apologize for the inconvenience and undue frustration, this has caused. We greatly appreciate your continued support Kind regards
Sandisiwe GawulanaComplaint Resolution Centre
*** *** (fax)
***
Thank you for posting your comment. We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency. We apologize for the inconvenience and undue frustration, this has caused. We greatly appreciate your continued support Kind regards
Sandisiwe GawulanaComplaint Resolution Centre
*** *** (fax)
***
BM
Bontle M's updateReviewer Update
11 Oct 2019, 14:30Still no feedback, 2 weeks later
BM
Bontle M's update11 Oct 2019, 14:30
Reviewer Update
Still no feedback, 2 weeks later