1 reviews | Active since Dec 2025
Poor Customer Service
My RCP loan was suspended due to delinquency on my part at the beginning of the year and the account was in arrears. Since being in arrears i have brought the account back to normal making payments on time. İt is now October and i have been in contact with the bank regarding reinstating the RCP but it was not reinstated citing reasond that my current account is in arrears which is not the case , when i asked to provide proof that the account is in arrears the consultant semt an email showing me a negative balance on my account from three months ago when a debit order was rejected and the service charges had run the account into a negative balance.
This is unacceptable as the bank charges for returned debits and it's because of this that the account had been in negative for about R50 or R60.and it's definitely not due to misconduct or overspending.
My credit score is in good state and despite this they reference old statements and balanced to justify their actions even after the account has been take out of arrears
Thank you for contacting us for assistance.
We try very hard to make every customer’s experience enjoyable, and we really regret not being able to meet your expectations this time.
We will do our best to resolve this issue as soon as possible and find a solution that works for you.
Our team will contact you to assist you.
Kindest regards
Standard Bank Hello Peter Team
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Thank you for contacting us for assistance.
We try very hard to make every customer’s experience enjoyable, and we really regret not being able to meet your expectations this time.
We will do our best to resolve this issue as soon as possible and find a solution that works for you.
Our team will contact you to assist you.
Kindest regards
Standard Bank Hello Peter Team
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Thank you for taking our call.
Your request has been escalated to the Head of our Prestige Banking desk.
You allow our team 24 hours to investigate and contact you.
Please feel free to contact the bank should you require any further assistance.
Thank you for banking with Standard Bank.
Kindest regards
Standard Bank Hello Peter Team
***
Thank you for taking our call.
Your request has been escalated to the Head of our Prestige Banking desk.
You allow our team 24 hours to investigate and contact you.
Please feel free to contact the bank should you require any further assistance.
Thank you for banking with Standard Bank.
Kindest regards
Standard Bank Hello Peter Team
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