Poor customer service

In June and July 2020 I used Standard Bank online banking to purchase Stanlib unit trusts. However in August, whilst I can enter all the relevant details, I cannot complete the transaction because clicking on the NEXT button has no response. I have tried 3 different browers on iMac, iPad and iPad and get the same resposne each time.

I have called online banking support and have been told: 1. Not an internet banking issue 2. Is an internet banking issue and is being dealt with. 3. Not a Standard Bank issue, call Stanlib 4. Calls to Stanlib are dropped after selecting relevant option

Emails to ibsupport are neithree acknowledged nor answered.

What an excellent example of how NOT to provide customer service.

Well done Standard Bank!