Poor customer service & ****************

<p>I have been with Standard bank for a few years now and i have NO idea why i haven't switched banks yet. Every single time i have had to deal with them, they are unpleasant, unhelpful and their bank charges are through the roof! Cash finance charge, finance charge, cr protection policy fee (of which i did not sign up for!) and service fee have all been coming off my credit card every month. These fees together come to about the same amount as the 'minimum payment due' on my credit card each month. So basically i'm paying back double the amount each month purely because of bank charges. </p> <p>I spent over an hour trying to get through to the card protect plan department this morning in an attempt to cancel the monthly 'cr protection policy fee' , waited for about 20 minutes each time with no answer. When i finally get through, i'm cut off mid sentence. R120 in airtime gone. No one has called me back to find out if my issue has been resolved yet.</p> <p>Not ONCE in my years of being my standard bank have i walked away with a smile on my face and felt like the issue was dealt with in a hassle free way. Massive bank charges and ****************!!! It has been from one frustration to the next and i am now fed up. The minute my credit card is paid off, i will be switching to another bank.</p>