TT
Tshegofatso T
1 reviews | Active since Jul 2022
04 Jul 2022, 15:17
Poor customer service - credit card *****
If I could give a zero review I would. There was ***** on my credit card last month, They opened the case on the 1st of June and until today I haven't received any response. Everytime I try calling I hold on the line for more than an hour, I called today and they transferred me to the person in charge of the case and I've been holding for 2hrs now as I am typing this am still holding. I am so disappointed at the service am receiving from Standard bank after being a customer for more than 10 years. My question is if they have such a high volume in the ***** department then what does it say about their security system?
Helpful (0)
Replies (6)0
Replies (6)
Standard Bank's replyOfficial
04 Jul 2022, 15:33Dear Tshegofatso Tshabatau,
We have received and reviewed your Hello Peter post.
Our Customer Resolution Team has logged a formal compliant which has been routed to the ***** management department for investigation and resolution.
We will be in touch with you to resolve this matter.
Regards,
Standard Bank's reply04 Jul 2022, 15:33
Official
Dear Tshegofatso Tshabatau,
We have received and reviewed your Hello Peter post.
Our Customer Resolution Team has logged a formal compliant which has been routed to the ***** management department for investigation and resolution.
We will be in touch with you to resolve this matter.
Regards,
TT
Tshegofatso T's updateReviewer Update
05 Jul 2022, 15:49It's been 24hrs already and I still haven't heard anything back from you.
TT
Tshegofatso T's update05 Jul 2022, 15:49
Reviewer Update
It's been 24hrs already and I still haven't heard anything back from you.
Standard Bank's replyOfficial
05 Jul 2022, 16:46Good day Tshepo
Apologies for the delayed response.
We will follow up with our team and we will be in touch.
Thank you
Standard Bank Help Centre
***
Apologies for the delayed response.
We will follow up with our team and we will be in touch.
Thank you
Standard Bank Help Centre
***
Standard Bank's reply05 Jul 2022, 16:46
Official
Good day Tshepo
Apologies for the delayed response.
We will follow up with our team and we will be in touch.
Thank you
Standard Bank Help Centre
***
Apologies for the delayed response.
We will follow up with our team and we will be in touch.
Thank you
Standard Bank Help Centre
***
Standard Bank's replyOfficial
12 Jul 2022, 09:42Good day Tshegofatso Tshabatau
We have provided you with feedback from the ***** department on email. Kindly review.
Our team will be in contact with final outcome.
We have provided you with feedback from the ***** department on email. Kindly review.
Our team will be in contact with final outcome.
Kindest regards,
Standard Bank Hello Peter Team
Standard Bank's reply12 Jul 2022, 09:42
Official
Good day Tshegofatso Tshabatau
We have provided you with feedback from the ***** department on email. Kindly review.
Our team will be in contact with final outcome.
We have provided you with feedback from the ***** department on email. Kindly review.
Our team will be in contact with final outcome.
Kindest regards,
Standard Bank Hello Peter Team
TT
Tshegofatso T's updateReviewer Update
14 Jul 2022, 22:00Another 2 more days have went by after your email and yet I still haven't received any phone call or any response. I cannot believe the level of service that I am receiving from Standard bank. I guess my next option will be the ombudsman as I am not getting any assistance.
TT
Tshegofatso T's update14 Jul 2022, 22:00
Reviewer Update
Another 2 more days have went by after your email and yet I still haven't received any phone call or any response. I cannot believe the level of service that I am receiving from Standard bank. I guess my next option will be the ombudsman as I am not getting any assistance.
Standard Bank's replyOfficial
15 Jul 2022, 08:09Good day Tshegofatso,
We apologize that you have not been provided with feedback. We will notify the ***** team and get back to you.
We apologize that you have not been provided with feedback. We will notify the ***** team and get back to you.
Kindest regards,
Standard Bank Hello Peter Team
Standard Bank's reply15 Jul 2022, 08:09
Official
Good day Tshegofatso,
We apologize that you have not been provided with feedback. We will notify the ***** team and get back to you.
We apologize that you have not been provided with feedback. We will notify the ***** team and get back to you.
Kindest regards,
Standard Bank Hello Peter Team