POOR CUSTOMER SERVICE

I have home loan and funeral insurance with standard bank which I regret, my funeral policy didn't debit this month so I sent emails asking what happened but no response, I went to the branch but the ladies there in boksburg made a call which took my 50 minutes with no one picking up my calls, I decided to leave cause the lady from boksburg standard knocked off and left me there on the phone👎🏽 even now my funeral policy is not attended, with my HOME LOAN which is in arrears which I was told about those arrears after two payments skipped without me knowing, they waited for the arrears to pile up so that they can call me to pay those arrears, where does that money suppose to come from? I decided to take the blame cause it was debt review company that **** to me saying they paying standard bank all to find out they not paying what standard bank is Asking for, I cancelled contract with debt review company and decided that I will pay my Home loan, all to find out they created arrears on my Home Loan and standard bank never told me they terminated the account from debt review on February and will have to pay all the arrears, I asked them why was I not alerted that my Home loan is no longer under debt review, they told me they sent email to debt collectors, I told them why didn't they send email to me so that I can take responsibility of my Account, but they gave me respond that it was the debt collectors responsibility to tell me , yet I cancelled contract with those deceptive debt collectors, now the whole R16880 has to come out of my pocket cause standard bank waited for arrears to pile up so that they can come back and say, "if I don't pay my arrears legal action will be taken against me" ....if you think standard bank will treat you as their customer forget about it, they want your money not you, they don't care where you go rob a bank to pay them or sell your soul , all they want is their money. I regret taking Home Loan and funeral Policy with standard bank, I came across lot of people complaining that standard bank does not know the meaning of " customer is always right".....their attorney kamogelo Sekete from Velile Tinto Law was the one busy contacting and become rude to me showing me that they don't care, that lady shouldn't be an attorney she's rude and disrespectful, standard bank never communicated with me regarding my shortfalls instead they gave me over to Velile Tinto Attorneys who showed me they don't need me but my money,

Thanks For Bad Treatment Standard Bank.