Poor customer service

Item: Standard Bank
Rating: 1
Author: Hilary G

Our company finance team have had exceptionally poor service from Standard Bank’s business banking. We have sent numerous requests for assistance with some urgent queries, and each time we email you, we get an automated response promising that someone will be in contact, but no one gets in touch.

If we are too small a customer that is not of importance for your attention, please let us know so that we can move accounts.

Helpful (0)

Replies (3)

Standard Bank's replyOfficial

02 Nov 2022, 00:34

Dear Hilary

Thank you for alerting us to this.

We would like to make sure your matter is resolved as a priority.

We have reached out to the relevant team so that we can ensure a speedy resolution.

Please be on the look out for feedback from our team.

Kindest regards
Standard Bank Hello Peter Team
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Standard Bank's reply02 Nov 2022, 00:34

Official

Hilary G's updateReviewer Update

06 Nov 2022, 10:03

Thanks to Ithobeng Ramabele for helping to sort us out. We look forward to having Ithobeng helping us going forward.

Hilary G's update06 Nov 2022, 10:03

Reviewer Update

Thanks to Ithobeng Ramabele for helping to sort us out. We look forward to having Ithobeng helping us going forward.

Standard Bank's replyOfficial

06 Nov 2022, 11:36

Good day Hilary

Thank you for allowing us the opportunity to turn your experience with us into a positive one.

We are so glad we could assist. Should you need any further assistance, we’re always here to help.

Kindest regards
Standard Bank Hello Peter Team
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Standard Bank's reply06 Nov 2022, 11:36

Official