Poor customer service by standard bank

<p>In 2013 i purchased a car from vw of which was financed by standard bank, and in 2014 around August i went to the traffic department to renew the lisence disk only to find out that the car is no longer on my name and that was a suprise to me because at the time i was driving the car. The first thing i did was calling the bank and explained what happened and they told me that they have the certificate and my name is still appering on the certificate they have and i was further advised to go to the police and open a case of which i did. and the police did all the investigation to prove that i have the car and the one that i have is the original one that vw confirmed that they only manufactured one car with one specific vin number and engine number. Last year september when i went to the police to check the progress i was told that the case was closed and i had to reopen the case and then from there in january 2017 i was given documents to submit at the traffic department of which i did , two weeks later i was told to submit id copy of which i did. On the 20 march 2017 i went to traffic to check the progress and again i was told to submit certified id copy as the one that i submitted previousy was not visible and i was told to come back on the 24 of march 2017 and on this date i was told that there is nothing that i can do to fix this issue since the bank is still the title holder of the car and that the traffic department requre a letter from the bank since im still paying the car. i have informed the bank of the findings since they were not helping me with resolving the matter and im paying the car that im not enjoying the benefit and comfort. Even today i have not hear anything from the bank.</p>