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Unathi M

1 reviews | Active since May 2020

30 Oct 2024, 14:27

Poor customer service by retention department

I have been trying to get hold of standard Bank's retention department with regards to 2 products that I have with them. They have given me the run around for 2 days now, I am unable to cancel my contract with them because they keep putting on hold everytime I tell them I want to cancel.

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Replies (3)
Standard Bank
Standard Bank's reply30 Oct 2024, 14:34
Official
Dear Unathi,

Thank you for bringing this issue to our attention. As Standard Bank, we are committed to providing you with the best possible service and will ensure that this issue is taken care of. 

We sincerely apologise for any inconvenience or unwarranted frustration this has given you. 

Kindest regards, 
Standard Bank Hello Peter Team 
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UM
Unathi M's update03 Feb 2025, 15:31
Reviewer Update
I was helped by a very friendly and efficient lady from standard bank social media team, unfortunately I forgot her name. She made sure I get helped by all the departments I was struggling to reach. She also called to ensure I got all the help I need prior to closing the ticket. I found Standard Bank's social media team very efficient and helpful.
Standard Bank
Standard Bank's reply03 Feb 2025, 15:42
Official
Dear Unathi, 

Our team would like to thank you for your patience while we resolved your matter. 

We are so glad you have been assisted and would like to thank you for allowing us the opportunity to help. 

Please don’t hesitate to reach out to us should you need any further assistance. 

Kindest regards, 
Standard Bank Social Media Team 
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