NB
Nyiko B
1 reviews | Active since Oct 2025
18 Oct 2025, 13:22
Poor customer service by branch manager Kholo Maphanga
Poor customer service by branch manager Kholo Maphanga. We received SMS saying query resolved but we still cannot get money due to us.
Helpful (0)
Replies (4)0
Replies (4)
Standard Bank's replyOfficial
18 Oct 2025, 13:33Dear Nyiko
Thank you for bringing this issue to our attention.
As Standard Bank, we are committed to providing you with the best possible service and will ensure that this issue is taken care of.
We sincerely apologize for any inconvenience or unwarranted frustration this has given you.
Kindest regards
Standard Bank Hello Peter Team
***
Thank you for bringing this issue to our attention.
As Standard Bank, we are committed to providing you with the best possible service and will ensure that this issue is taken care of.
We sincerely apologize for any inconvenience or unwarranted frustration this has given you.
Kindest regards
Standard Bank Hello Peter Team
***
Standard Bank's reply18 Oct 2025, 13:33
Official
Dear Nyiko
Thank you for bringing this issue to our attention.
As Standard Bank, we are committed to providing you with the best possible service and will ensure that this issue is taken care of.
We sincerely apologize for any inconvenience or unwarranted frustration this has given you.
Kindest regards
Standard Bank Hello Peter Team
***
Thank you for bringing this issue to our attention.
As Standard Bank, we are committed to providing you with the best possible service and will ensure that this issue is taken care of.
We sincerely apologize for any inconvenience or unwarranted frustration this has given you.
Kindest regards
Standard Bank Hello Peter Team
***
Standard Bank's replyOfficial
22 Oct 2025, 09:30Dear Nyiko
Hope all is well.
Hope all is well.
Please be informed that our Branch team has confirmed they have finally engaged with you regarding this matter.
Should you require any further assistance, please don’t hesitate to let us know.
Kindly note that we will be closing this matter on our side.
Should you require any further assistance, please don’t hesitate to let us know.
Kindly note that we will be closing this matter on our side.
Wishing you a great rest of your day.
Kindest regards
Standard Bank Hello Peter Team
***
Standard Bank's reply22 Oct 2025, 09:30
Official
Dear Nyiko
Hope all is well.
Hope all is well.
Please be informed that our Branch team has confirmed they have finally engaged with you regarding this matter.
Should you require any further assistance, please don’t hesitate to let us know.
Kindly note that we will be closing this matter on our side.
Should you require any further assistance, please don’t hesitate to let us know.
Kindly note that we will be closing this matter on our side.
Wishing you a great rest of your day.
Kindest regards
Standard Bank Hello Peter Team
***
NB
Nyiko B's updateReviewer Update
22 Oct 2025, 13:11All I got from Standard was request to go to the branch again, or complete more forms electronically.
Forms completed and sent back this morning already but still no response
Forms completed and sent back this morning already but still no response
NB
Nyiko B's update22 Oct 2025, 13:11
Reviewer Update
All I got from Standard was request to go to the branch again, or complete more forms electronically.
Forms completed and sent back this morning already but still no response
Forms completed and sent back this morning already but still no response
Standard Bank's replyOfficial
22 Oct 2025, 13:53Good day Nyiko,
This is not the level of service we strive for.
We understand your frustration and are here to help.
We can assure you that your matter is now in the right hands.
Our team will be in touch.
Kindest regards,
Standard Bank Hello Peter Team
***
This is not the level of service we strive for.
We understand your frustration and are here to help.
We can assure you that your matter is now in the right hands.
Our team will be in touch.
Kindest regards,
Standard Bank Hello Peter Team
***
Standard Bank's reply22 Oct 2025, 13:53
Official
Good day Nyiko,
This is not the level of service we strive for.
We understand your frustration and are here to help.
We can assure you that your matter is now in the right hands.
Our team will be in touch.
Kindest regards,
Standard Bank Hello Peter Team
***
This is not the level of service we strive for.
We understand your frustration and are here to help.
We can assure you that your matter is now in the right hands.
Our team will be in touch.
Kindest regards,
Standard Bank Hello Peter Team
***