JP
Jayson P
1 reviews | Active since Oct 2020
25 Mar 2024, 13:37
Poor Customer Service by agent - STANDARD BANK
I just got through to Standard Banks telephone line. Reason for my call - need to move my debit order date from 26th to 28th this month only. Just found out a few hours ago.
This agent tells me immediately. "Too late to make any adjustment. Your account will just go into areas and you will need to make payment arrangements". Terrible customer communication.
I immediately asked for his manager to address this ********** customer communication.
Name of agent - Prefect
Still holding on to speak to his manager after 15mins.
Helpful (0)
Replies (12)0
Replies (12)
Standard Bank's replyOfficial
25 Mar 2024, 13:45Hi Jayson
This is not the level of service we strive for. We understand your frustration and are here to help. We can assure you that your matter is now in the right hands.
Our team will be in touch.
Kindest regards, Standard Bank Hello Peter Team***
This is not the level of service we strive for. We understand your frustration and are here to help. We can assure you that your matter is now in the right hands.
Our team will be in touch.
Kindest regards, Standard Bank Hello Peter Team***
Standard Bank's reply25 Mar 2024, 13:45
Official
Hi Jayson
This is not the level of service we strive for. We understand your frustration and are here to help. We can assure you that your matter is now in the right hands.
Our team will be in touch.
Kindest regards, Standard Bank Hello Peter Team***
This is not the level of service we strive for. We understand your frustration and are here to help. We can assure you that your matter is now in the right hands.
Our team will be in touch.
Kindest regards, Standard Bank Hello Peter Team***
Standard Bank's replyOfficial
26 Mar 2024, 13:03Hi Jayson
Thank you for taking our call. Our team would like to thank you for your patience while we resolved your matter. We are so glad you have been assisted and would like to thank you for allowing us the opportunity to help.
Please don’t hesitate to reach out to us should you need any further assistance.
Kindest regards, Standard Bank Social Media Team***
Thank you for taking our call. Our team would like to thank you for your patience while we resolved your matter. We are so glad you have been assisted and would like to thank you for allowing us the opportunity to help.
Please don’t hesitate to reach out to us should you need any further assistance.
Kindest regards, Standard Bank Social Media Team***
Standard Bank's reply26 Mar 2024, 13:03
Official
Hi Jayson
Thank you for taking our call. Our team would like to thank you for your patience while we resolved your matter. We are so glad you have been assisted and would like to thank you for allowing us the opportunity to help.
Please don’t hesitate to reach out to us should you need any further assistance.
Kindest regards, Standard Bank Social Media Team***
Thank you for taking our call. Our team would like to thank you for your patience while we resolved your matter. We are so glad you have been assisted and would like to thank you for allowing us the opportunity to help.
Please don’t hesitate to reach out to us should you need any further assistance.
Kindest regards, Standard Bank Social Media Team***
JP
Jayson P's updateReviewer Update
02 Apr 2024, 15:20Good day.
Standard bank has not debited my account. I gave instruction to do so and to change my debit order date to the 28th. I have received no confirmation of anything.
Also cannot get through to you landline ***.
Just rings.
Please contact me urgent to get this resolved.
Standard bank has not debited my account. I gave instruction to do so and to change my debit order date to the 28th. I have received no confirmation of anything.
Also cannot get through to you landline ***.
Just rings.
Please contact me urgent to get this resolved.
JP
Jayson P's update02 Apr 2024, 15:20
Reviewer Update
Good day.
Standard bank has not debited my account. I gave instruction to do so and to change my debit order date to the 28th. I have received no confirmation of anything.
Also cannot get through to you landline ***.
Just rings.
Please contact me urgent to get this resolved.
Standard bank has not debited my account. I gave instruction to do so and to change my debit order date to the 28th. I have received no confirmation of anything.
Also cannot get through to you landline ***.
Just rings.
Please contact me urgent to get this resolved.
Standard Bank's replyOfficial
05 Apr 2024, 09:59Hi Jayson
We will follow up and get back to you.
Kindest regards
Standard Bank Hello Peter Team
***
We will follow up and get back to you.
Kindest regards
Standard Bank Hello Peter Team
***
Standard Bank's reply05 Apr 2024, 09:59
Official
Hi Jayson
We will follow up and get back to you.
Kindest regards
Standard Bank Hello Peter Team
***
We will follow up and get back to you.
Kindest regards
Standard Bank Hello Peter Team
***
JP
Jayson P's updateReviewer Update
05 Apr 2024, 11:10Please email or call me so to resolve this today.
JP
Jayson P's update05 Apr 2024, 11:10
Reviewer Update
Please email or call me so to resolve this today.
Standard Bank's replyOfficial
05 Apr 2024, 11:18Dear Jayson
We will follow up with our team.
We will be in touch with further feedback.
Kindest regards
Standard Bank Hello Peter Team
***
We will follow up with our team.
We will be in touch with further feedback.
Kindest regards
Standard Bank Hello Peter Team
***
Standard Bank's reply05 Apr 2024, 11:18
Official
Dear Jayson
We will follow up with our team.
We will be in touch with further feedback.
Kindest regards
Standard Bank Hello Peter Team
***
We will follow up with our team.
We will be in touch with further feedback.
Kindest regards
Standard Bank Hello Peter Team
***
JP
Jayson P's updateReviewer Update
05 Apr 2024, 18:49Again no call, no email and still no debit order from standard bank. Shockingly bad
JP
Jayson P's update05 Apr 2024, 18:49
Reviewer Update
Again no call, no email and still no debit order from standard bank. Shockingly bad
Standard Bank's replyOfficial
05 Apr 2024, 21:50Dear Jayson
We sincerely apologize for the delay.
We will follow up with our team and we will be in touch.
Kindest regards
Standard Bank Hello Peter Team
***
We sincerely apologize for the delay.
We will follow up with our team and we will be in touch.
Kindest regards
Standard Bank Hello Peter Team
***
Standard Bank's reply05 Apr 2024, 21:50
Official
Dear Jayson
We sincerely apologize for the delay.
We will follow up with our team and we will be in touch.
Kindest regards
Standard Bank Hello Peter Team
***
We sincerely apologize for the delay.
We will follow up with our team and we will be in touch.
Kindest regards
Standard Bank Hello Peter Team
***
JP
Jayson P's updateReviewer Update
06 Apr 2024, 09:36Today 06 April - 09h36 am. Still have not had a call or email from Standarf Bank.
JP
Jayson P's update06 Apr 2024, 09:36
Reviewer Update
Today 06 April - 09h36 am. Still have not had a call or email from Standarf Bank.
Standard Bank's replyOfficial
06 Apr 2024, 09:40Dear Jayson
We have flagged this matter with our team.
Our team will reach out to you.
Sorry for the delay.
Kindest regards
Standard Bank Hello Peter Team
***
We have flagged this matter with our team.
Our team will reach out to you.
Sorry for the delay.
Kindest regards
Standard Bank Hello Peter Team
***
Standard Bank's reply06 Apr 2024, 09:40
Official
Dear Jayson
We have flagged this matter with our team.
Our team will reach out to you.
Sorry for the delay.
Kindest regards
Standard Bank Hello Peter Team
***
We have flagged this matter with our team.
Our team will reach out to you.
Sorry for the delay.
Kindest regards
Standard Bank Hello Peter Team
***
JP
Jayson P's updateReviewer Update
29 Apr 2024, 10:01Hi Standard Bank
It is now 29 April. You were supposed to debit my account on the 28th April.
Again, not my fault here. Get this right please
I cannot be talking to you OVER AND OVER.
It is now 29 April. You were supposed to debit my account on the 28th April.
Again, not my fault here. Get this right please
I cannot be talking to you OVER AND OVER.
JP
Jayson P's update29 Apr 2024, 10:01
Reviewer Update
Hi Standard Bank
It is now 29 April. You were supposed to debit my account on the 28th April.
Again, not my fault here. Get this right please
I cannot be talking to you OVER AND OVER.
It is now 29 April. You were supposed to debit my account on the 28th April.
Again, not my fault here. Get this right please
I cannot be talking to you OVER AND OVER.
Standard Bank's replyOfficial
29 Apr 2024, 10:43Good day Jayson
The matter is being treated as a priority and our team is ensuring that it is resolved timeously .
We will revert with feedback as soon as possible .
We appreciate your patience.
Kindest regards
Standard Bank Hello Peter Team
***
The matter is being treated as a priority and our team is ensuring that it is resolved timeously .
We will revert with feedback as soon as possible .
We appreciate your patience.
Kindest regards
Standard Bank Hello Peter Team
***
Standard Bank's reply29 Apr 2024, 10:43
Official
Good day Jayson
The matter is being treated as a priority and our team is ensuring that it is resolved timeously .
We will revert with feedback as soon as possible .
We appreciate your patience.
Kindest regards
Standard Bank Hello Peter Team
***
The matter is being treated as a priority and our team is ensuring that it is resolved timeously .
We will revert with feedback as soon as possible .
We appreciate your patience.
Kindest regards
Standard Bank Hello Peter Team
***