Poor customer service: Brooklyn Mall
I have changed my limits on my profile on internet banking. I am a prestige client. Today, at ATM in Brooklyn Mall, I could not draw more than R1 000 (previous) limit. Inside the bank, at the counter, the lady is unfriendly, doesn’t listen what you are saying, take your name and no and say join the rest of the people. Well, about 10-15 or more people sitting waiting with only 1 or 2 advisor to assist. Pathetic level of service from Standard Bank Brooklyn Mall. I have checked my profile and my limits were increased …. but at ATM it doesn’t allow me.
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Replies (2)
Standard Bank's replyOfficial
13 May 2023, 16:46Dear Lourens
We’re saddened to hear that this has been your experience. We take these matters very seriously and can assure you that we will be attending to your query with urgency.
We will be taking a closer a look and will get back to you.
Kindest regards, Standard Bank Hello Peter Team ***
We’re saddened to hear that this has been your experience. We take these matters very seriously and can assure you that we will be attending to your query with urgency.
We will be taking a closer a look and will get back to you.
Kindest regards, Standard Bank Hello Peter Team ***
Standard Bank's reply13 May 2023, 16:46
Official
Dear Lourens
We’re saddened to hear that this has been your experience. We take these matters very seriously and can assure you that we will be attending to your query with urgency.
We will be taking a closer a look and will get back to you.
Kindest regards, Standard Bank Hello Peter Team ***
We’re saddened to hear that this has been your experience. We take these matters very seriously and can assure you that we will be attending to your query with urgency.
We will be taking a closer a look and will get back to you.
Kindest regards, Standard Bank Hello Peter Team ***
Standard Bank's replyOfficial
16 May 2023, 10:15Dear Mr. Claassen,
We would like to thank you for giving us the opportunity to resolve your matter. We have received confirmation from our management team that they have contacted you and remediated the service.
If you need any further assistance, please don’t hesitate to reach out to us.
Kindest regards,
Standard Bank Hello Peter Team
***
We would like to thank you for giving us the opportunity to resolve your matter. We have received confirmation from our management team that they have contacted you and remediated the service.
If you need any further assistance, please don’t hesitate to reach out to us.
Kindest regards,
Standard Bank Hello Peter Team
***
Standard Bank's reply16 May 2023, 10:15
Official
Dear Mr. Claassen,
We would like to thank you for giving us the opportunity to resolve your matter. We have received confirmation from our management team that they have contacted you and remediated the service.
If you need any further assistance, please don’t hesitate to reach out to us.
Kindest regards,
Standard Bank Hello Peter Team
***
We would like to thank you for giving us the opportunity to resolve your matter. We have received confirmation from our management team that they have contacted you and remediated the service.
If you need any further assistance, please don’t hesitate to reach out to us.
Kindest regards,
Standard Bank Hello Peter Team
***