Poor Customer Service

I am disappointed to say the least. I am a pensioner and have visited Standard Bank Welkom on several different occasions only to wait in a long queue and be shown away by staff and even the manager that cannot assist in closing a business account in my late husband's name since mid 2020.

I have email correspondence between Standard Bank Employees, Zandile Nkosi and Khumbulekile Mananze with no solution as yet.

I was telephonically notified that all bank charges will cease with immediate effect, but when I received the bank statement, more bank charges were allocated to this account on a monthly basis. The account is currently in overdraft due to recurring bank charges. I've tried all options possible but nobody is able (competent) to assist with closing this account. .

If anyone is thinking of using this bank (Especially Pensioners) PLEASE STAY AWAY!