Poor customer service

The worst bank ever to deal with. My bank account was opened in 2018 in gateway I had submitted all documents that were required to open a new account. August 2021 I have received 3 calls from consultants at Gateway standard bank requesting details that need to be updated. Upon questioning no one had advised what details, no one could give an answer. On the 20th August I had pulled out a bank statement, my addressed had somehow magically changed to my husband's maternal home address with no valid reason or answers from standard bank. My online profile 2nd September had been fica blocked, today 14th September 2021 my bank card and online profile is currently blocked. I have spoken to Sivasen Govender from gateway who advised he will speak to the manager and get back to me when I advised I'm unable to go to the bank this was on the 20th August 2021 no and Mary louw from online banking said I need to go the bank and resolve the matter. I have advised that I'm in self isolation, myself and family is yet I'm still requested to go to the bank and hand in fica documents. This bank displays no sense of empathy to its customers, no wonder all branches keep closing due negligence and poor customer service. They do not follow proper covid protocols. If you have covid you must still go to the bank and hand in documents because stupid people at the bank cannot do their jobs properly.