Poor customer service

Service received lately is very poor. My card was canceled because they suspected that there was ***** and I was asked to speak to enquiries to dispute the transactions suspected. Upon calling the enquiries we discovered there was no ***** and the guy was asking me why did I cancel my card which confused me as I was advised by them to cancel because if I don’t cancel the bank will not be responsible for transaction that will happen on my account. I had to be inconvenienced for a week without my card. Upon delivering my new card l had to sit at home waiting for the courier to deliver my card. The courier was supposed to come in the morning but did not, but only came in the afternoon without communicating with me. I had to throw tantrums for me to be taken serious. This is just one of the bad service I have received. I really like Standard Ban but I guess the bank does not like or value me. Even with the complaint I raised sometime last yea, I am still waiting for feedback. To think I have been a customer of this bank since I first started having a bank account. It is really sad.