XP
Xolani P
1 reviews | Active since Nov 2017
06 Feb 2024, 10:14
Poor Customer Service at Standard Bank
I have app**** for a RCP increase with Standard Bank a week ago and I was told it has been approved, the call Centre agent has been sending me up and down to branches for OFV and now I am told there is a processing error since yesterday 05/02/2024. Are we saying a bank so big is struggling with a system glitch for over 24 hours. If this is not rectified by today , unfortunately I will have to take my business elsewhere.
The consultants name is Khethiwe Serite from Standard Bank
I am currently stranded as we speak.
Helpful (0)
Replies (5)0
Replies (5)
Standard Bank's replyOfficial
06 Feb 2024, 10:16Hi Xolani
This is not the level of service we strive for. We understand your frustration and are here to help. We can assure you that your matter is now in the right hands.
This is not the level of service we strive for. We understand your frustration and are here to help. We can assure you that your matter is now in the right hands.
Our team will be in touch.
Kindest regards,
Standard Bank Hello Peter Team
Standard Bank's reply06 Feb 2024, 10:16
Official
Hi Xolani
This is not the level of service we strive for. We understand your frustration and are here to help. We can assure you that your matter is now in the right hands.
This is not the level of service we strive for. We understand your frustration and are here to help. We can assure you that your matter is now in the right hands.
Our team will be in touch.
Kindest regards,
Standard Bank Hello Peter Team
XP
Xolani P's updateReviewer Update
09 Feb 2024, 08:09Hi
I think you as a bank are all full of empty promises and I will say this on a public platform " We can assure you that your matter is now in the right hands.", which high hands because the person that called me on Wednesday the 7th February 2024 said they will have this sorted by end of business around 16:30. She also never called and basically made an empty promises as a representative of Standard Bank Hellopeter team.
I have been on one spot since Monday because I don't have funds and now they broke my window trying to hijack me, I eventually had to call the police because I dont have any means of towing the car to any safe area.
If this is really how you treat your customers especially when they have consistently mentioned they dont feel safe where they are currently stuck, I am very dissapointed and I believe the public needs to know they you as a bank has
1. Put your client at risk
2. **** on every phone call and said you are waiting for IT yet the process was not even initiated
3. Made empty promises on each and every phone call
I have been very loyal to this bank for over 20 years and now am left with no choice but to leave and take my monthly salary and everything elsewhere.
A processing error for 4 days? That is ridiculous and really unprofessional IT services if that is the case
We are still saying we cant fix an IT Glitch and putting our client at risk.
Regards
Xolani
I think you as a bank are all full of empty promises and I will say this on a public platform " We can assure you that your matter is now in the right hands.", which high hands because the person that called me on Wednesday the 7th February 2024 said they will have this sorted by end of business around 16:30. She also never called and basically made an empty promises as a representative of Standard Bank Hellopeter team.
I have been on one spot since Monday because I don't have funds and now they broke my window trying to hijack me, I eventually had to call the police because I dont have any means of towing the car to any safe area.
If this is really how you treat your customers especially when they have consistently mentioned they dont feel safe where they are currently stuck, I am very dissapointed and I believe the public needs to know they you as a bank has
1. Put your client at risk
2. **** on every phone call and said you are waiting for IT yet the process was not even initiated
3. Made empty promises on each and every phone call
I have been very loyal to this bank for over 20 years and now am left with no choice but to leave and take my monthly salary and everything elsewhere.
A processing error for 4 days? That is ridiculous and really unprofessional IT services if that is the case
We are still saying we cant fix an IT Glitch and putting our client at risk.
Regards
Xolani
XP
Xolani P's update09 Feb 2024, 08:09
Reviewer Update
Hi
I think you as a bank are all full of empty promises and I will say this on a public platform " We can assure you that your matter is now in the right hands.", which high hands because the person that called me on Wednesday the 7th February 2024 said they will have this sorted by end of business around 16:30. She also never called and basically made an empty promises as a representative of Standard Bank Hellopeter team.
I have been on one spot since Monday because I don't have funds and now they broke my window trying to hijack me, I eventually had to call the police because I dont have any means of towing the car to any safe area.
If this is really how you treat your customers especially when they have consistently mentioned they dont feel safe where they are currently stuck, I am very dissapointed and I believe the public needs to know they you as a bank has
1. Put your client at risk
2. **** on every phone call and said you are waiting for IT yet the process was not even initiated
3. Made empty promises on each and every phone call
I have been very loyal to this bank for over 20 years and now am left with no choice but to leave and take my monthly salary and everything elsewhere.
A processing error for 4 days? That is ridiculous and really unprofessional IT services if that is the case
We are still saying we cant fix an IT Glitch and putting our client at risk.
Regards
Xolani
I think you as a bank are all full of empty promises and I will say this on a public platform " We can assure you that your matter is now in the right hands.", which high hands because the person that called me on Wednesday the 7th February 2024 said they will have this sorted by end of business around 16:30. She also never called and basically made an empty promises as a representative of Standard Bank Hellopeter team.
I have been on one spot since Monday because I don't have funds and now they broke my window trying to hijack me, I eventually had to call the police because I dont have any means of towing the car to any safe area.
If this is really how you treat your customers especially when they have consistently mentioned they dont feel safe where they are currently stuck, I am very dissapointed and I believe the public needs to know they you as a bank has
1. Put your client at risk
2. **** on every phone call and said you are waiting for IT yet the process was not even initiated
3. Made empty promises on each and every phone call
I have been very loyal to this bank for over 20 years and now am left with no choice but to leave and take my monthly salary and everything elsewhere.
A processing error for 4 days? That is ridiculous and really unprofessional IT services if that is the case
We are still saying we cant fix an IT Glitch and putting our client at risk.
Regards
Xolani
Standard Bank's replyOfficial
09 Feb 2024, 09:45HI Xolani
We understand your frustration and are here to help. You matter is still under review, and we will follow up.
Our team will be in touch.
We understand your frustration and are here to help. You matter is still under review, and we will follow up.
Our team will be in touch.
Kindest regards,
Standard Bank Hello Peter Team
Standard Bank's reply09 Feb 2024, 09:45
Official
HI Xolani
We understand your frustration and are here to help. You matter is still under review, and we will follow up.
Our team will be in touch.
We understand your frustration and are here to help. You matter is still under review, and we will follow up.
Our team will be in touch.
Kindest regards,
Standard Bank Hello Peter Team
Standard Bank's replyOfficial
09 Feb 2024, 14:14Hi Xolani
We appreciate you taking our call. Please take note that our support team is appropriately occupied with resolving the system fault we encounter when attempting to release the funds, as per our phone chat.
As soon as we receive feedback, we will contact you. We are sorry for the wait while the problem was fixed.
In the meantime, we will be closing the matter on our side, but we do hope you will contact us if you still need any assistance. The matter is not yet resolved.
We appreciate you taking our call. Please take note that our support team is appropriately occupied with resolving the system fault we encounter when attempting to release the funds, as per our phone chat.
As soon as we receive feedback, we will contact you. We are sorry for the wait while the problem was fixed.
In the meantime, we will be closing the matter on our side, but we do hope you will contact us if you still need any assistance. The matter is not yet resolved.
Kindest regards,
Standard Bank Social Media Team
Standard Bank's reply09 Feb 2024, 14:14
Official
Hi Xolani
We appreciate you taking our call. Please take note that our support team is appropriately occupied with resolving the system fault we encounter when attempting to release the funds, as per our phone chat.
As soon as we receive feedback, we will contact you. We are sorry for the wait while the problem was fixed.
In the meantime, we will be closing the matter on our side, but we do hope you will contact us if you still need any assistance. The matter is not yet resolved.
We appreciate you taking our call. Please take note that our support team is appropriately occupied with resolving the system fault we encounter when attempting to release the funds, as per our phone chat.
As soon as we receive feedback, we will contact you. We are sorry for the wait while the problem was fixed.
In the meantime, we will be closing the matter on our side, but we do hope you will contact us if you still need any assistance. The matter is not yet resolved.
Kindest regards,
Standard Bank Social Media Team
Standard Bank's replyOfficial
13 Feb 2024, 16:44Hi Xolani
Thank you for taking our call. Our team would like to thank you for your patience while we resolved your matter. We are so glad you have been assisted and would like to thank you for allowing us the opportunity to help.
Thank you for taking our call. Our team would like to thank you for your patience while we resolved your matter. We are so glad you have been assisted and would like to thank you for allowing us the opportunity to help.
Please don’t hesitate to reach out to us should you need any further assistance.
Kindest regards,
Standard Bank Social Media Team
Standard Bank's reply13 Feb 2024, 16:44
Official
Hi Xolani
Thank you for taking our call. Our team would like to thank you for your patience while we resolved your matter. We are so glad you have been assisted and would like to thank you for allowing us the opportunity to help.
Thank you for taking our call. Our team would like to thank you for your patience while we resolved your matter. We are so glad you have been assisted and would like to thank you for allowing us the opportunity to help.
Please don’t hesitate to reach out to us should you need any further assistance.
Kindest regards,
Standard Bank Social Media Team