lB
lizelle B
1 reviews | Active since Apr 2019
29 Apr 2021, 20:03
poor customer service at standard bank - century city
yesterday I lost my card at century city, it was just after 4pm that the man (will get his name) at the help desk refused to issue me a temporary card as he wanted to go instead, I was left stranded with no money.
he insisted that he look at my phone to see if I did not have the banking app.
Helpful (0)
Replies (2)0
Replies (2)
Standard Bank's replyOfficial
30 Apr 2021, 05:17Hello Lizelle
Thank you for posting your comment.
We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency.
We apologize for the inconvenience and undue frustration, this has caused.
We greatly appreciate your continued support
Kind regards
Complaint Resolution Centre
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Standard Bank's reply30 Apr 2021, 05:17
Official
Hello Lizelle
Thank you for posting your comment.
We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency.
We apologize for the inconvenience and undue frustration, this has caused.
We greatly appreciate your continued support
Kind regards
Complaint Resolution Centre
***
***
*** (fax)
***
***
Standard Bank's replyOfficial
04 May 2021, 09:17 Hello Lizelle
Thank you for posting your comment.
Please can you respond to us via e-mail sent to you.
We greatly appreciate your continued support.
Kind regards
Complaint Resolution Centre
Standard Bank's reply04 May 2021, 09:17
Official
Hello Lizelle
Thank you for posting your comment.
Please can you respond to us via e-mail sent to you.
We greatly appreciate your continued support.
Kind regards
Complaint Resolution Centre