POOR CUSTOMER SERVICE AT STANDARD BANK

For someone who has been with the bank for so many years, it is very disappointing to receive such poor service from the Sandton Branch and the standard bank contact center. I received an SMS to collect a new card at the Sandton Branch, I waited to be serviced for 2 hours to be told that the card is not at their branch. Now what is upsetting is that I cannot use the current card anywhere and the contact center people cannot help. I NEED TO ACCESS MY MOMEY PLEASE. I am happy to switch banks seeing that I am being denied access to my money, your service is poor and your poor just don't care.