Poor customer service at its best

Poor service always experienced. I have always tried to avoid going to the bank at all cost due to poor customer service at Amanzimtoti. Today the 5th of April 2018 I needed their services and was forced to go to the branch. Around 3pm, I went inside there was no one at reception screening walk in clients. I then proceeded to enquiries where I spent more than 15 minutes without anyone screening the queue, only when I got to the consultant then I was told I needed to go to the other consultants because what I wanted can only be done by them. I went back to receptionist who was then back at his work station and he registered my name and nature of service I required. I waited there again for another 20min only to be told by the consultant that I need proof of residance mind you this is the bank I bank with, I always update my personal information as required. The worse part is all I needed was to cancel overdraft which I had been approved by them many years ago and I had never used it. Why would one refuse to help me to cancel something that is already on their system, what ***** can one commit by canceling unused funds? I had proof on my email which was my municipal bill but it was not accepted just because it didn't have innitials but surname. The very same document I have been giving the bank from the time I opened account with them. I was told to go to the local counselor for another one. When I voiced up my feelings about this then I was asked if I have an account with any other bank so I can cancel go get one from them. I did just that waited on the queue again of the second bank, got it returned to them to find him busy with clients, waited until I was called by another consultant and did what I came for and needed up being late for my next appointment. Their service is getting poor day by day.