Poor Customer Service and unbarrable wait times in Forex queue

Poor service, Rude consultants and poor operations As a standard bank customer having to come to the bank and standing to make use of the forex services for 2 to almost 3 hours is hectic. The Verification methods are long and processes are not really being explained. I have been complaining about the service fr a while now and i have now decided that i will close off my account with Standard and switch to a more trust worthy bank.

Each and every person that was before me spend almost more then 30 minutes in order to finalize the stuff they wanted to do. Customers went 2 to the front desk to ask if a 2 people can be placed and no one came to the desk to assisted because they DONT CARE

No apologies what soever for the long wait time and after the second lade came around 4 it took another 10 min before she could wave at me to be assisted. The start conversation was how are you ...i said i am not fine cause i have been waiting for 2 hours in the queue ....yoh we have been busy ....that was it

Poor operational management No team leader to be found to check the operations No care and empathy shown No caring attitude

A senior white German lady wanted to exchange money and was standing for an hour she left came back because the western union system was offline and still waited another 30 min but decided to leave

Also the query that i came in for i was not helped and i was told that it would not be fixed today thanks to standard bank my money could not be taken out because on the senders receipt my middle name was missing. I called and spend en almost 20 minutes to fix that came back and asked can someone help me the answer was they are gone.