Poor customer service and retention

<p>My cheque card is damaged and i cannot withdraw cash at an atm. It is up for renewal in August this year. I called to request a card and was told there will be a charge. Why should i be charged? Im paying for services every month. I understand you cannot have clients requesting cards all the time but surely if it is close to renewal time then this is considered? Am i to keep paying for a service when i cannot even access my cash? If you cannot do this for a customer that banked with you his entire life then im sorry i will take my business elsewhere and encourage everyone i know to do the same.</p>