JS
John S
1 reviews | Active since Oct 2018
27 Nov 2024, 20:58
Poor customer service and no alternative for handicapped.
As a Standard Bank client and partitioner in UCount, I keep on receiving super poor service from UCount. The monthly goals get advertised on the Standard Bank app with only a closing date. As soon as the closing date are reached, where you can claim your goal, they inform you that the goal has expired although you did qualify for that specific goal. On enquiry, via e-mail because I am deaf, the response is to visit a branch. Now what will the branch be able to do where there is no resolve via e-mail.
Helpful (0)
Replies (2)0
Replies (2)
Standard Bank's replyOfficial
28 Nov 2024, 06:48Good day John,
Thank you for bringing this issue to our attention.
As Standard Bank, we are committed to providing you with the best possible service and will ensure that this issue is taken care of.
We sincerely apologise for any inconvenience or unwarranted frustration this has given you.
Kindest regards
Standard Bank Hello Peter Team
***
Thank you for bringing this issue to our attention.
As Standard Bank, we are committed to providing you with the best possible service and will ensure that this issue is taken care of.
We sincerely apologise for any inconvenience or unwarranted frustration this has given you.
Kindest regards
Standard Bank Hello Peter Team
***
Standard Bank's reply28 Nov 2024, 06:48
Official
Good day John,
Thank you for bringing this issue to our attention.
As Standard Bank, we are committed to providing you with the best possible service and will ensure that this issue is taken care of.
We sincerely apologise for any inconvenience or unwarranted frustration this has given you.
Kindest regards
Standard Bank Hello Peter Team
***
Thank you for bringing this issue to our attention.
As Standard Bank, we are committed to providing you with the best possible service and will ensure that this issue is taken care of.
We sincerely apologise for any inconvenience or unwarranted frustration this has given you.
Kindest regards
Standard Bank Hello Peter Team
***
Standard Bank's replyOfficial
04 Dec 2024, 10:03Good day, John,
Thank you for giving us the opportunity to address your concerns.
We appreciate the time you have afforded us to investigate your complaint.
Our stakeholders have confirmed that the matter was addressed accurately and in alignment with your expectations.
We kindly request that you take a moment to update your Hello Peter rating.
Your feedback is invaluable and helps us enhance our service delivery for all our valued customers.
Thank you once again for your patience and understanding.
Should you have any further questions or require additional assistance, please do not hesitate to contact us.
Kind regards,
Standard Bank Hello Peter Team
***
Thank you for giving us the opportunity to address your concerns.
We appreciate the time you have afforded us to investigate your complaint.
Our stakeholders have confirmed that the matter was addressed accurately and in alignment with your expectations.
We kindly request that you take a moment to update your Hello Peter rating.
Your feedback is invaluable and helps us enhance our service delivery for all our valued customers.
Thank you once again for your patience and understanding.
Should you have any further questions or require additional assistance, please do not hesitate to contact us.
Kind regards,
Standard Bank Hello Peter Team
***
Standard Bank's reply04 Dec 2024, 10:03
Official
Good day, John,
Thank you for giving us the opportunity to address your concerns.
We appreciate the time you have afforded us to investigate your complaint.
Our stakeholders have confirmed that the matter was addressed accurately and in alignment with your expectations.
We kindly request that you take a moment to update your Hello Peter rating.
Your feedback is invaluable and helps us enhance our service delivery for all our valued customers.
Thank you once again for your patience and understanding.
Should you have any further questions or require additional assistance, please do not hesitate to contact us.
Kind regards,
Standard Bank Hello Peter Team
***
Thank you for giving us the opportunity to address your concerns.
We appreciate the time you have afforded us to investigate your complaint.
Our stakeholders have confirmed that the matter was addressed accurately and in alignment with your expectations.
We kindly request that you take a moment to update your Hello Peter rating.
Your feedback is invaluable and helps us enhance our service delivery for all our valued customers.
Thank you once again for your patience and understanding.
Should you have any further questions or require additional assistance, please do not hesitate to contact us.
Kind regards,
Standard Bank Hello Peter Team
***