Poor customer service and neglegence.

Standard bank home loans poor customer service. On the 4 September I spoke to Ms Tselapedi Kamogelo K, after receiving a email from the agent I bought house from. I was told by Kamogelo that I owe standard bank interim interest that I was supposed to be paying after the land has been registered on my name. She then immediately send a statement via email showing that I owe 23400 interim interest. I asked why was I was told about this and she did not have an answer. Soon after our telephone conversation, I sent her an email with all my concerns regarding the interim interest up until now Kamogelo have not responded to my email. The following were included in the email sent to the representative at standard bank on the 4th September 2018: 1. As a standard bank client why was I not told about the interim interest from the date the land was registered into my name? 2. No monthly statement was sent to me regarding the interim interest that I was supposed to be paying on the monthly basis starting from the end of October 2017 (as reflected on the statement sent my kamogelo). 3. No communication from standard bank regarding the interim interest regardless that I am their client and they have all my contact details. 4. In June 2018 I received a call from standard bank representative who was asking for a permission to pay the developer and I ask the lady the house is almost finished and you are only calling me now requesting permission to pay out the developer! The lady rep**** by saying she acknowledges the mistake done by standard bank of not contacting me every time payment was made, as they were supposed to inform me with everything that was happening with the account. 5. The interim interest rate is not fixed. How was I supposed to know how much money I had to pay each month because no invoice was sent to me. 6. Kamogelo mentioned that the interim interest is there on the contract and I had a look at the contract only to find that it doesn't say when to start paying and how. It has to be paid by myself or the bank.

Standard bank poor communication has now made my life a heal bcuz I am owing interim interest that I was never told about and I am very disappointed because I have a cheque account with them which my salary is paid into every month I was not only approved for a home loan but I am their client. Kamogelo is only reading my emails without even responding to me that they are working on the issue or they have received my emails. That's how poor the service is.

I am owing interim interest because someone from the bank did not do their work and why was statements not send out to me as it is my statement and to why was not informed about everything that is happening to my account only standard would be able to answer. Since the 4th I am waiting for their response. Yesterday I had sent another email to follow up but until now no response from the bank.

I cannot be held responsible for something that I was not informed about and did not ignore any of their emails of which I did not receive.

I am very disappointed.