Poor customer service and disregard

<p>On the 12/09/2016 I app**** for the access bond which according to standard bank takes 2-5 days to be finalised. Today is the 07/11/2016 and i have not received any feedback with regard to the application, even after a number of calls I have made.</p> <p>On the 28/10/2016 I made a call and ask to speak to one of the team leader, Qolane came to the phone and said he will make a follow up and will phone me back the same day to give me feedback and to this day he never phoned to give a feedback as promised.</p> <p>A process that was supposed to take 5 days is about to take 2 months now, all I needed to know was whether the access bond application was declined or approved, is that difficult? This is pure total disregard to a customer....... </p>