Poor customer service and client feedback

<p>About three weeks ago I received a call from a Standard Bank consultant informing me that I qualified for a credit card upgrade. I agreed an was told that I can fetch my card at my branch within 10 business days and I would receive a message stating my card is at the branch. I have NOT received any message and when I emailed to query about this I was informed to tke my salary advice and ID to my branch to apply. I thereafter responded to the email stating that I had already qualified and was waiting to fetch my new card. The response I received was that my matter was fowarded to credit card division. This was almost a week ago. I do understand the volume of queries Standard Bank receives but they should not inform their clients that a consultant will get back to them within 48 hours. I also cannot answer calls during my working hours and when I get home it is out of office hours so I email Standard Bank. If they could not contact me via telephone they could atleast responded via my emails. I have sent the last email to them today and should I NOT receive any satisfaction with regard to my matter I will be sure to close my credit card facility and move my home loan. I am growing tired of explaining the same issue only to have it pushed from consultant to consultant or to another department. </p>