Poor customer service agents

To start with your customer service agents need to get training on how to help clients with online applications... We are living in a era where everything is done online. I remember the name of one of the customer service agents that just refused to assist me after I was on the line for and hour and 5 minutes using my own airtime (Shari Boy). I have done my application on the 3rd of June and up until today no one has come back to me I have called so may time to follow up on my application and none of the customer service agents was of any help. They just say they don't have access to online applications. Surly someone should be able to help me. How on earth do I get help from standard back with a application. I have ask for help over email and telephonically and 17 days after the application still no feedback. I actually have a application ref tb-45g9x