GP
Grant P
1 reviews | Active since Nov 2012
04 Jun 2024, 13:44
Poor customer service (again)
Trying to activate my master card on Apple Pay which can only be done via phoning Standard Bank. I set up my Investec card in about 30 seconds where they send an OTP
I’ve been on line now to standard bank for 40 minutes first call was dropped after 20 minutes second call still waiting. Listening to the standard bank elevator music and reminder to register with DGE for 40 minutes- really poor customer service Dies anyone at standard bank try and improve their Cx
Helpful (0)
Replies (1)0
Replies (1)
Standard Bank's replyOfficial
04 Jun 2024, 13:49Dear Grant,
Thank you for contacting us for assistance. We try very hard to make every customer’s experience enjoyable, and we really regret not being able to meet your expectations this time.
We will do our best to resolve this issue as soon as possible and find a solution that works for you.
Our team will contact you to assist you.
Kindest regards,
Standard Bank Hello Peter Team
***
Thank you for contacting us for assistance. We try very hard to make every customer’s experience enjoyable, and we really regret not being able to meet your expectations this time.
We will do our best to resolve this issue as soon as possible and find a solution that works for you.
Our team will contact you to assist you.
Kindest regards,
Standard Bank Hello Peter Team
***
Standard Bank's reply04 Jun 2024, 13:49
Official
Dear Grant,
Thank you for contacting us for assistance. We try very hard to make every customer’s experience enjoyable, and we really regret not being able to meet your expectations this time.
We will do our best to resolve this issue as soon as possible and find a solution that works for you.
Our team will contact you to assist you.
Kindest regards,
Standard Bank Hello Peter Team
***
Thank you for contacting us for assistance. We try very hard to make every customer’s experience enjoyable, and we really regret not being able to meet your expectations this time.
We will do our best to resolve this issue as soon as possible and find a solution that works for you.
Our team will contact you to assist you.
Kindest regards,
Standard Bank Hello Peter Team
***