1 reviews | Active since Mar 2009
POOR CUSTOMER SERVICE
VERY POOR CUSTOMER SERVICE AND DISRESPECT TO CUSTOMERS!!!
MY CREDIT CARD ACC WAS SETTLED WITH ATTORNEYS, I CALLED SBSA COLLECTIONS TO ENSURE THE ACCOUNT HAS BEEN PAID UP AND CLOSED ON THE 16 SEPTEMBER 2019. I WAS ASSISTED BY EMILY GAOBOTSE AND SHE PROMISED TO GET BACK TO ME REGARDING STATUS OF THIS ACC. AFTER NOT HEARING FROM HER ON MONDAY I CALLED AGAIN ON TUESDAY TO FOLLOW UP AND LONDIWE HLONGWANE PICKED UP MY CALL AND PROMISED ME TO FOLLOW UP WITH EMILY AND FEEDBACK WILL BE PROVIDED TO ME BY EOB ON TUESDAY. TODAY IT'S WEDNESDAY AND NOTHING FROM SBSA. IS IT SUCH A DIFFICULT TASK TO CHECK WHAT I ASKED FOR AND PROVIDE FEEDBACK??? I JUST NEED FEEDBACK REGARDING MY ACCOUNT INQUIRY AND CLOSE THIS DAMN ACCOUNT. THIS IS NOT A FAVOR I AM ASKING, I AM A CUSTOMER!!!
We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency.
We apologize for the inconvenience and undue frustration, this has caused.
We greatly appreciate your continued support
Kind regards
Complaint Resolution Centre
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We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency.
We apologize for the inconvenience and undue frustration, this has caused.
We greatly appreciate your continued support
Kind regards
Complaint Resolution Centre
**********
***********