Poor customer service

The customer service at Standard Bank is truly appalling. I needed to collect my credit card (which other banks deliver to you for free) from the Sandton City branch. I waited for over 45 minutes just to collect a card and eventually had to leave as it was taking so long. I even asked to see the Branch manager who took so long to come out of his/her office that I had to leave. Standard Bank is highly inefficient when it comes to the needs of its customers. Needless to say I'll be switching banks.