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Ruan T

1 reviews | Active since Dec 2020

07 Dec 2020, 16:58

Poor customer service

Absolutely poor customer service. Hours of calls and holding on and still no feedback and in the meantime nou use of my online and mobile banking possible.

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Replies (2)
Standard Bank
Standard Bank's reply08 Dec 2020, 01:14
Official
Hello 
  
Thank you for posting your comment. 
 
We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency. 
 
We apologize for the inconvenience and undue frustration, this has caused.  
 
We greatly appreciate your continued support  
 
Kind regards, 
Complaint Resolution Centre
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*** (fax)
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Standard Bank
Standard Bank's reply18 Dec 2020, 15:21
Official
Good day Ruan, 

Please accept our sincere apologies for the breakdown in service experienced and for the delay in responding to you.

Kindly note that an email requesting for further details has been sent to you, we await your response.

Kind regards 
Complaint Resolution Centre