Poor customer service

Been really annoyed with standard bank, first of all I app**** for a credit card on the 2 December 2020, I was approved in the branch and proceeded with the application.. Submitted all required documentation to the consultant and was advised that I would receive my card within 3 days... 5 days gone by I went back to the branch only to be told that 1 of my documents have not uploaded successfully or something of the sort.. (please note no communication about this via email or phone whatsoever) I had to resign the documents that the consultant printed and again I was advised within 3 days I would receive communication that my card is ready... Another 5 days down the line I decided to email the bank and my email was forwarded to *** on the 12 December 2020.. Up until today no one has called or emailed me I have sent mails to this person asking for a update but no one responds. At this point I am just disappointed in standard banks customer service.