Poor Customer Service
<p>On May 2016 I sent the bank a letter asking to arrange payments on credit card ********** ********** 76 and I sent a detailed plan to pay off the card to the bank but was not answered, instead the bank decided to institute legal action although I kept on paying as I asked them. This bank has treated me unfairly and humiliated me with legal action instead of responding to my payment arrangement and I even sent the copy of the letter that I sent to the bank to their lawyers including copies of emails with reference numbers but the bank still never responded. I would like to tell whoever have a problem with this bank that this bank is useless when it comes to customer service and never if possible to deal with this bank.</p>
Good day Mpendulo Mchako
Thank you for your posting and allowing us an opportunity to investigate your complaint.
This matter will be allocated to a resolution specialist who will contact you to resolve your complaint.
Kind regards
Complaint Resolution Centre
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Good day Mpendulo Mchako
Thank you for your posting and allowing us an opportunity to investigate your complaint.
This matter will be allocated to a resolution specialist who will contact you to resolve your complaint.
Kind regards
Complaint Resolution Centre
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*** (fax)
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The bank has not called me yet, instead their lawyers are still carrying on to call me and every time I inform them I sent a letter to the bank stipulating how I am going to pay they want me to make agreements with them but I told them I sent a letter to the bank in May 2016 and sent a copy of it again today to the bank
The bank has not called me yet, instead their lawyers are still carrying on to call me and every time I inform them I sent a letter to the bank stipulating how I am going to pay they want me to make agreements with them but I told them I sent a letter to the bank in May 2016 and sent a copy of it again today to the bank
Dear Mr Mchako
I refer to the email correspondence and confirm that the matter has been addressed.
Thanks,
Complaint Resolution Centre
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Dear Mr Mchako
I refer to the email correspondence and confirm that the matter has been addressed.
Thanks,
Complaint Resolution Centre
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LGR accepted the R1000.00 but your email from Nkululeko Sithole says something else at the bottom about further legal action which is not what we agreed upon with LGR and this shows how standard bank is prepared not to listen and assist their clients. you already spreadind wrong information just after our call with LGR. I dare any of my family members that would want to deal with standard bank in future as customer service or care is not your priority
LGR accepted the R1000.00 but your email from Nkululeko Sithole says something else at the bottom about further legal action which is not what we agreed upon with LGR and this shows how standard bank is prepared not to listen and assist their clients. you already spreadind wrong information just after our call with LGR. I dare any of my family members that would want to deal with standard bank in future as customer service or care is not your priority