Poor Customer Service

Today I went to Greenstone Mall Standard Bank branch to deposit the money at the ATM. The ATM rejected some the notes. I went inside the branch to the Tellers. The teller who was supposed to assist me told me that I must go back to the ATM, he just exchanged the notes. When I complained about that he asked me why “we” don’t complain about Capitec and FNB because they are one who started that. Just imagine the service consultant asking a customer that. He continued saying Capitec and FNB are the ones who started digital banking. My argument with him was that Standard bank don’t care about customer’s anymore if you force customers to use ATM’s and you refuse to assist them while they already inside the bank that is not customer service. The bank teller was so arrogant and didn’t care of my complaint. Recently Standard bank has been closing lot of their branches and that kind of behavior can only be reason that led to Business losing customers.