DT
Diego T
1 reviews | Active since Apr 2023
06 Jun 2023, 02:29
Poor Customer Service
Opened a prestige account for both myself and my wife got a assigned a personal banker who just ignores all my messages and I'm simply trying to found out when will we receive our bank cards to start transacting...but I'm already regretting this move because this type of customer service is appalling to say the least
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Replies (2)0
Replies (2)
Standard Bank's replyOfficial
06 Jun 2023, 07:38Hi Diego
This is not the level of service we strive for. We understand your frustration and are here to help. We can assure you that your matter is now in the right hands.
Our team will be in touch.
Kindest regards,
Standard Bank Hello Peter Team
Standard Bank's reply06 Jun 2023, 07:38
Official
Hi Diego
This is not the level of service we strive for. We understand your frustration and are here to help. We can assure you that your matter is now in the right hands.
Our team will be in touch.
Kindest regards,
Standard Bank Hello Peter Team
Standard Bank's replyOfficial
07 Jun 2023, 09:56Hi Diego
Thank you for taking our call. Thank you for allowing us the opportunity to turn your experience with us into a positive one. Our team has assured us that the matter is resolved to your satisfaction, we are so glad we could assist.
Thank you for taking our call. Thank you for allowing us the opportunity to turn your experience with us into a positive one. Our team has assured us that the matter is resolved to your satisfaction, we are so glad we could assist.
Should you need any further assistance, we’re always here to help.
Kindest regards,
Standard Bank Hello Peter Team
Standard Bank's reply07 Jun 2023, 09:56
Official
Hi Diego
Thank you for taking our call. Thank you for allowing us the opportunity to turn your experience with us into a positive one. Our team has assured us that the matter is resolved to your satisfaction, we are so glad we could assist.
Thank you for taking our call. Thank you for allowing us the opportunity to turn your experience with us into a positive one. Our team has assured us that the matter is resolved to your satisfaction, we are so glad we could assist.
Should you need any further assistance, we’re always here to help.
Kindest regards,
Standard Bank Hello Peter Team