Poor Customer Service

<p>At Standard Bank Brakpan there are 2 autobank machines where one would normally be able to do cash deposits. Unfortunately this morning both machines didn’t allow the cash deposit option. I stood in a queue only to discover that one machine accepted cheque deposits and the other the deposit function was disabled. I went inside the branch to enquiries and was told that they would have to reboot both autobank machines to enable the cash deposit function. I asked how long it would take but they were unable to give me an estimate time, instead they recommended that stood in queue to do an over the counter cash deposit or drive to Standard Bank Springs to do the cash deposit or come back later. I opted to stand in the queue to do the over the counter cash deposit. I am so disappointed at level of service I received at Standard Bank Brakpan. My experience certainly leaves a very sour taste in my mouth. This to me seems to be the norm as I recall a previous incident where I also reported an issue with the autobank machines to management.</p>