KM
Kate M
1 reviews | Active since Jun 2016
24 Oct 2024, 09:51
Poor customer service
Went to standard bank this morning to open an access bond account for my home loan, the lady at the front desk said she needs to get me on line with home loans so I must wait for herby the desk where there is a phone,I waited while she was busy helping other clients that came after me, why was is difficult for her to just tell me the number to dail, I waited almost 20min and I left because the customer service is poor,I went to the bank very early so that I canne assisted and go back to work but I had to wait for people that came after in order for me to get assistance
Helpful (0)
Replies (2)0
Replies (2)
Standard Bank's replyOfficial
24 Oct 2024, 10:15Hi Kate
Thank you for bringing this issue to our attention.
As Standard Bank, we are committed to providing you with the best possible service and will ensure that this issue is taken care of.
We sincerely apologize for any inconvenience or unwarranted frustration this has given you.
Kindest regards,
Standard Bank Hello Peter Team
***
Thank you for bringing this issue to our attention.
As Standard Bank, we are committed to providing you with the best possible service and will ensure that this issue is taken care of.
We sincerely apologize for any inconvenience or unwarranted frustration this has given you.
Kindest regards,
Standard Bank Hello Peter Team
***
Standard Bank's reply24 Oct 2024, 10:15
Official
Hi Kate
Thank you for bringing this issue to our attention.
As Standard Bank, we are committed to providing you with the best possible service and will ensure that this issue is taken care of.
We sincerely apologize for any inconvenience or unwarranted frustration this has given you.
Kindest regards,
Standard Bank Hello Peter Team
***
Thank you for bringing this issue to our attention.
As Standard Bank, we are committed to providing you with the best possible service and will ensure that this issue is taken care of.
We sincerely apologize for any inconvenience or unwarranted frustration this has given you.
Kindest regards,
Standard Bank Hello Peter Team
***
Standard Bank's replyOfficial
29 Oct 2024, 11:47Hi Kate
We hope you're well.
We hope you're well.
We made three attempts to reach you on your mobile and sadly could not get hold of you. Please do let us know when we can contact you to provide the feedback, we received from the home loan team.
In the meantime, we will be closing the matter,but we do hope you will contact us if you still need any assistance.
In the meantime, we will be closing the matter,but we do hope you will contact us if you still need any assistance.
Kindest regards,
Standard Bank Social Media Team
Standard Bank's reply29 Oct 2024, 11:47
Official
Hi Kate
We hope you're well.
We hope you're well.
We made three attempts to reach you on your mobile and sadly could not get hold of you. Please do let us know when we can contact you to provide the feedback, we received from the home loan team.
In the meantime, we will be closing the matter,but we do hope you will contact us if you still need any assistance.
In the meantime, we will be closing the matter,but we do hope you will contact us if you still need any assistance.
Kindest regards,
Standard Bank Social Media Team