Poor Customer Service

<p>This morning me and my wife, went to Standard Bank to open a transactional/ access account so that I would be able to register for internet banking and have access to details of the bond account I have with Standard Bank.</p> <p> </p> <p>I arrived at the West End Branch, Quagga Shopping Centre in Pretoria West, I spoke to the lady at the reception and all went well, she even asked why don't I fully switch my banking to Standard Bank, I told her I haven't received any good service from Standard Bank and that the bank I am currently using which is FNB I am happy with them. She wrote down on her book and asked us to sit down and we will be called to get assistance.</p> <p> </p> <p>We sat there, and after sometime a lady called us and pointed us to a direction where we should go wait for her. We went and sat there for very long time as she just went outside of the bank.</p> <p> </p> <p>I went to the lady at the reception to report this, also telling her if she can now see that her colleague is proving me right about the poor customer service at Standard Bank, she didn't help much either, I then asked her that I would like to speak to the branch manager and she took us to a lady by the name of Malebo Phihlela.</p> <p> </p> <p>We got into Malebo Phihlelas' office, I trust she's the branch manager as that's who I requested to meet. Another poor customer service I would have expected from the branch manager, we got into her office and she asked us if we have the ID and proof of residence to open an account. I guess the fact that we needed to see her as the branch manager didn't matter to her. Well, I gave her my ID and proof of residence and the process for opening an account started.</p> <p> </p> <p>After sometime, there came in that lady who kept us waiting for a very long time with these words "le ntshabetse" meaning "you've left me". Without greeting or saying something to her manager she then said to Malebo "otseba go bula account" meaning "do you know how to open an account".</p> <p> </p> <p>Well I guess she was right as I left the branch without an account opened, however I manually completed the form to open an account and I was promised to receive a call today to finalized the activation by Malebo and it's about 23:00 now, still waiting.</p>