Poor customer service

If jumping through loops for service was a business it would be Standard Bank Homeloans department!

They have to be the worst when it comes to customer service!

About a month ago I submitted a homeloan application through a developer and what my co-applicant and I have gone through is at best described as those circus ******s that keep jumping through hoops pointlessly. Our application as we would come to learn fell on Sipho Dlamini’s lap!

When we did the application we submitted the following right at the beginning of September: ID copies of both applicants Payslips of both applicants for 3 months (Main applicant from April) Bank statements of up to 6 months as well!

Then on the 23rd of August Sipho sent a request for the following:

Bank statements for June-September (co-applicant) Bank statements for July and September (Main applicant) And payslips for co-applicant.

Now you need not be a banker to understand basic banking stuff, a statement runs for a certain period, in our case it runs 2nd of every month for main applicant and 9th of every month for co-applicant.

So I assume Sipho knows we have time machines that we can use to leap forward in time and obtain such documents.

The application was sent 3 weeks prior to that and when pushed for a response he has us chasing our tails.

To this day even with all documents submitted as outlined below we still do not have a quote on this application.

I also can’t shake the feeling that if we were not black our application would have been done and closed already but ke I guess customer service for Standard Bank is not for Blacks