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Paul M
1 reviews | Active since Nov 2021
11 Dec 2021, 18:02
Poor Customer service
Worse customer Services ...I forgot my bank card at home the. I decided that I will send myself voucher money.Then when I withdraw the cash at their ATM one note R50 cane out torn on the side I went to to their branch to change they refused ....I told them that I used their bank and also came with receipt to prove my point they still refused to change my note...I have decided that I will cancel my account with for that.
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Replies (2)
Standard Bank's replyOfficial
12 Dec 2021, 03:48 Hello Paul
Thank you for posting your comment. We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency. We apologize for the inconvenience and undue frustration, this has caused. We greatly appreciate your continued support. Kind regards
Complaint Resolution Centre
*** *** (fax)
***
Thank you for posting your comment. We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency. We apologize for the inconvenience and undue frustration, this has caused. We greatly appreciate your continued support. Kind regards
Complaint Resolution Centre
*** *** (fax)
***
Standard Bank's reply12 Dec 2021, 03:48
Official
Hello Paul
Thank you for posting your comment. We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency. We apologize for the inconvenience and undue frustration, this has caused. We greatly appreciate your continued support. Kind regards
Complaint Resolution Centre
*** *** (fax)
***
Thank you for posting your comment. We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency. We apologize for the inconvenience and undue frustration, this has caused. We greatly appreciate your continued support. Kind regards
Complaint Resolution Centre
*** *** (fax)
***
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Paul M's updateReviewer Update
14 Dec 2021, 11:25Good Day
Please kindly advise how are going to resolve this issue?Am a Cheque Account holder and my salary is deposited into that account the manager at your branch didn't care even when I said am closing the account all he cared about was for me to pay the banks monthly charges. So how are you going to resolve this?
Thank you
Paul Mogale
Please kindly advise how are going to resolve this issue?Am a Cheque Account holder and my salary is deposited into that account the manager at your branch didn't care even when I said am closing the account all he cared about was for me to pay the banks monthly charges. So how are you going to resolve this?
Thank you
Paul Mogale
PM
Paul M's update14 Dec 2021, 11:25
Reviewer Update
Good Day
Please kindly advise how are going to resolve this issue?Am a Cheque Account holder and my salary is deposited into that account the manager at your branch didn't care even when I said am closing the account all he cared about was for me to pay the banks monthly charges. So how are you going to resolve this?
Thank you
Paul Mogale
Please kindly advise how are going to resolve this issue?Am a Cheque Account holder and my salary is deposited into that account the manager at your branch didn't care even when I said am closing the account all he cared about was for me to pay the banks monthly charges. So how are you going to resolve this?
Thank you
Paul Mogale